Privacy Policy
Resolve Ops
Last Updated: [February 23, 2026]
Introduction
Resolve Ops ("Resolve Ops," "we," "our," or "us") provides administrative support services to help individuals and families organize, review, and manage complex administrative matters, including medical billing, insurance coordination, and financial account documentation.
We are committed to protecting your privacy and safeguarding the personal information you entrust to us. This Privacy Policy explains how we collect, use, store, and protect your information.
Resolve Ops provides administrative support services only. We do not provide medical, legal, or financial advice.
Information We Collect
We collect personal information necessary to provide administrative support services. This may include:
Contact Information
Name
Email address
Phone number
Administrative and Account Information
Medical billing statements
Insurance correspondence
Financial account documentation
Administrative records and related materials
Communication Information
Information you provide through forms, email, or other communications
We only collect information necessary to perform requested administrative services.
How We Use Your Information
We use your information solely to provide administrative support services, including:
Organizing and reviewing administrative documentation
Assisting with coordination and resolution of billing or administrative issues
Communicating with you regarding your administrative matters
Maintaining accurate internal records
We do not sell, rent, or share your personal information for marketing purposes.
How Your Information Is Stored and Protected
Resolve Ops uses secure, professionally managed systems to protect your information.
All client information is stored and managed using secure Google Workspace professional accounts, which include:
Encryption in transit and at rest
Access controls and authentication safeguards
Secure infrastructure managed by Google
Access to your information is limited strictly to Resolve Ops personnel and authorized contractors who require access to perform administrative services.
We maintain administrative, technical, and organizational safeguards designed to protect your information from unauthorized access, disclosure, or misuse.
Confidentiality
Resolve Ops treats all client information as strictly confidential.
We do not disclose your personal information except:
With your explicit authorization
As required by law
As necessary to provide requested administrative services
We do not publicly disclose client identities or personal matters.
Third-Party Services
Resolve Ops uses secure third-party platforms to operate its services, including:
Google Workspace (document storage and communication)
Squarespace (website hosting)
Stripe (payment processing)
These providers maintain their own privacy and security standards.
Resolve Ops does not control third-party privacy policies but selects reputable, professionally managed service providers.
Payment Information
Resolve Ops does not store or directly process credit card information.
All payments are securely processed through Stripe, a third-party payment processor that maintains its own security and privacy protections.
Your Rights and Control Over Your Information
You may request to:
Access your personal information
Correct inaccurate information
Request deletion of your information, subject to legal and operational requirements
Requests may be submitted using the contact information below.
Data Retention
Resolve Ops retains client information only as long as necessary to provide services and maintain appropriate administrative records.
Information is securely deleted when no longer needed.
Children's Privacy
Resolve Ops does not knowingly collect information from children under age 18 without parental or guardian involvement.
Changes to This Privacy Policy
Resolve Ops may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.
Contact Information
If you have questions regarding this Privacy Policy, please contact:
Resolve Ops
Email: support@resolve-ops.com
Phone: (214) 302-7767
Based in Texas, serving clients nationwide